FAQ
01
Why should I place a deposit before the products are officially
launched?
Placing a fully refundable deposit for AWOL Theater and AWOL ThunderBeat before the official launch in mid-October ensures you get the best price:
-Save an extra $500 for a total of up to $4,300 off MSRP compared to the launch price.
-Receive four pairs of premium 3D glasses (valued at $159.80) for free.
-Lock in the lowest price of the year—buy early to benefit!
Note: The 3D glasses are exclusive to the "AWOL Theater" series and not available with "ThunderBeat".
02
Can I apply this deposit discount to other AWOL Vision products?
No, the deposit discount is only valid for AWOL Theater series and
AWOL ThunderBeat, purchased directly from the AWOL Vision website. It
does not apply to other products or channels.
03
How do I complete the purchase with my deposit?
Step 1: Pay Your Deposit
During the pre-sale period (Sept 30 - mid-Oct), pay a $100 deposit to secure your reservation.
Step 2: Receive Your Discount Code
After your deposit is processed, you’ll receive a $600 discount code via email.
Step 3: Official Purchase Period
From mid-Oct to October 31, use your discount code to purchase the AWOL Theater series or ThunderBeat.
Step 4: Bonus Gift
Your order will include four pairs of 3D glasses valued at $159.80, which are exclusive to the AWOL Theater.
Important Deadline
You must redeem your deposit and use the discount code by October 31, as the $600 coupon will expire then. If not redeemed by this date, we will refund your deposit within 7 days.
04
How can I confirm that I bought the deposit successfully?
After paying the deposit, you can view your order in your account and
will receive a confirmation email.
05
How can I refund the deposit if I don't want to purchase the product anymore?
To request a refund for your deposit, please email
support@awolvision.com. We will process the refund within 7 days.
06
Do I need to pay for the shipping fee?
No, AWOL Vision offers free shipping for AWOL Theater and ThunderBeat
products.
07
Does AWOL Vision provide a warranty?
Yes, we offer a 30-day money-back guarantee, 30-Day Price Match
Guarantee, a 1-year limited warranty, and a 1-year free extended
warranty (total of 2 years). For more details, visit
https://awolvision.com/pages/warranty.
08
What is the estimated delivery time?
The shipping times vary for different products:
100''-120'' Daylight Screen, 100''-150'' Cinematic Screen, 100'' Floor Rising Screen and 3D Glasses: 2-7 working days.
LTV-3000 Pro, LTV-3500 Pro, and 120'' Floor Rising Screen: 2-11 working days.
ThunderBeat: Within 11 working days after the purchase is completed.
09
Can I pay in installments?
Yes, you can enjoy up to 12 months of interest-free payments with
Affirm.
10
If I have other questions, how can I contact you?
You can email us at info@awolvision.com.
